Question 1

Manual Browser Extension Update

Accepted Answer

How to Update a Chrome Browser Extension Manually

To force an update of the Detect Auto browser extension, follow these steps to download the latest version of the Detect Auto browser extension before it's released to everyone.

Step-by-Step Guide

1. Open Chrome Extensions Page

In Chrome, click the three-dot menu in the top-right corner.
Navigate to Extensions via:
Extensions > Manage Extensions

Or, open chrome://extensions/ (you may need to copy and paste this into your address bar manually)

2. Enable Developer Mode

At the top-right of the Extensions page, toggle Developer mode to ON.

This will reveal additional controls like Update, Load unpacked, and Pack extension.

3. Update the Extension

Click the Update button near the top left side of the page.
Chrome will check all your extensions and update any that have a newer version available from the source.

4. (Optional) Confirm Update

You can verify that the extensi

Question 2

Sync Tekmetric Inspections into Detect Auto Digital Vehicle Inspection (DVI) Assistant

Accepted Answer

Syncing Updates to Tekmetric Inspections with Detect Auto's DVI Assistant

Follow these steps to ensure your inspection updates in Tekmetric are synced properly to Detect Auto:

1. Confirm Extension Version

To gain access to the DVI resync ability, make sure you are using extension version 2.13.0 (newer versions are acceptable as well).
If you don't know how to confirm your extension version (or if you aren't sure how to update your extension), please use this guide linked here.

2. Head to the Detect Auto Extension Settings Page

Open the Detect Auto browser extension. Then, click on the blue button in the top right corner and select "Extension Settings".
Next, select "Inspection Maintenance Settings" from the list.
Finally, scroll to the bottom of the extension and click "Sync inspections from Tekmetric to Detect Auto." This will reload your updates to your inspection inside of Detect Auto. ![Sync Inspections to Detect Auto](https://storage.crisp.chat/users/helpdesk/website/-/c/a/2/2/ca22788c590a3000/screenshot-2025-07-03-at-94504_khkbfp.png =250x504

Question 3

Activate Maintenance Recommendations

Accepted Answer

Activating the Detect Auto Maintenance Function in the Browser Extension

Follow these steps to activate the Maintenance Function in your Detect Auto browser extension:

1. Install the Detect Auto Extension

If you haven't already, visit the Chrome Web Store to download Detect Auto.

* Click Add to Chrome and confirm by selecting Add Extension. Then, complete the self-guided onboarding workflow.

2. Pin the Extension to Your Toolbar

Click the Detect Auto icon in your browser toolbar. If you haven't done this yet, click on the Puzzle Piece icon in your browser toolbar. Then, click on the thumbtack button next to Detect Auto.
After clicking the Detect Auto "D" button in your toolbar, you should see the following screen:

* If asked to log in or sign up, follow the instructions in the app to connect your account.

3. Activate Maintenance Function

Once logged in, click on your name icon in the top left hand corner of the extension and select the menu option for "Extension Settings" ![Extension Settings](https:/

Question 4

Troubleshoot: Clear Cache and Reload

Accepted Answer

How to Clear Cache and Reload

This guide walks you through clearing your cache and reloading the Detect Auto browser extension.

Step-by-Step Instructions

Click on the extension from the right side of your screen.
Click on your profile, then Clear Cache and Reload.

Question 5

Troubleshoot: Logging Out and Back In

Accepted Answer

How to Log Out and Log In

This guide walks you through logging out and logging back in to the Detect Auto browser extension.

Step-by-Step Instructions

Click on the extension from the right side of your screen.
Click on your profile, then Sign Out.
Sign back in to Detect Auto with your email and password OR Continue with Google.

Question 6

Getting Started with the Detect Auto Shop Chat Platform

Accepted Answer

Detect Auto Chat System

The Detect Auto Chat System keeps your shop’s internal communication organized directly inside your shop management software so messages stay tied to repair orders instead of getting lost in texts, calls, or other group chat services like WhatsApp, Google Chat, or Slack.

Currently, the chat system is only active on Tekmetric. We plan on launching support for Shop-Ware and other shop management softwares in the next few weeks.

What the Chat System Does

Direct Messages for quick 1:1 internal communication
Repair Order Chats so conversations stay attached to the exact RO
Channels for team-wide topics and updates

This helps your team stay aligned, reduce missed messages, and move faster on busy days.

One-Time Setup (Admin Only)

Before You Start

Have the following ready:

A list of team members’ full names and emails
Admin access in Tekmetric (required to update Webhooks)

Step 1: Open Chat System Setup

Log into Detect Auto.
Go to Settings. If you don't see Settings, make sure you expand the sidebar by clicking the icon in the top left corner of the page.

Click Chat System (NEW).

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